Information

Dear Guests,

We are delighted with the choice “Daugirdas Old City” as your hotel. We assure you the highest quality room service, excellent rooms, delicious food, friendly and helpful staff throughout your stay. Our purpose is to serve you as the best hotel on the market.

We wish you the very best stay, an unforgettable experience and wonderful emotions. Should you need any help during your stay, do not hesitate to call our hotel service team that will give you all necessary assistance.

It is a pleasure to have you as our guest and we truly look forward to seeing you again in the “Daugirdas Old City Hotel”.

Best regards,

Hotel administration

IMPORTANT INFORMATION

T. Daugirdo g. 4, LT-44279 Kaunas

(8 37) 301 561, +370 686 12 311

hotel@daugirdas.lt, www.daugirdas.lt,

FB @daugirdashotel, IG @daugirdashotel

Reception: Phone 1100

24/7

Tar Tar Bar & Restaurant(1^st floor): Phone 1700

Sky Bar (4^th floor) (during warm season): Phone 1800

I-V 16:00 – 22:00

VI 12:00 – 22:00

VII 12:00 – 20:00

If you want to call another room, please dial 1 and the room number.

External calls are connected through the hotels reception. Please call 1100.

Breakfast time:

I-V 07:00-10:00

VI-VII (and public holidays) 08:00-10:30

Check-in time: from 15:00

Check-out time: until 12:00

ABOUT THE HOTEL

THE DAUGIRDAS OLD CITY HOTEL is a four-star business-class hotel with a restaurant located in Kaunas Old Town, next to the confluence of the two biggest Lithuania’s rivers and just 50 meters away from Kaunas Town Hall. The famous points of interest, such as the Town Hall, House of Perkūnas, Vytautas Magnus Church, Kaunas Castle, museums and the city centre with a prominent 1.6 km long pedestrian street Laisvės alėja (Freedom Avenue) are just a few steps away.

The hotels history begins from its name. “Daugirdas” is a beautiful Lithuanian name that means “hears a lot”. The building has sure seen and heard a lot because it was built in the XVI century. Can you believe it? We are talking about 600 years of history!

The old part of the building consists of 4 sections which were built prior to the XVIII century. During the Swedish war the building was damaged and abandoned for 80 years. It was rebuilt in the XIX century, when a new inside part of the building was built and later, in the XX century, garrets were also added to the building. The hotel complex consists of two parts connected with a glass roof: the newly built one and the authentic XVI-XIX century architectural monument.

On the first floor you may find our Tar Tar Restaurant which invites you to taste our A la carte menu. In the summer season, on the rooftop of the hotel the Sky Bar/Terrace opens its doors to visitors, unveiling a breath-taking panoramic view of the Old Town. In the cellars of the hotel, you may find a restaurant along with 4 banquet halls best suited for your private celebrations.

In the cellars you may also find a huge modern conference hall that can fit up to 100 people and a gothic styled hall that can fit up to 40 people.

Distances from the hotel:

Kaunas Airport – 20 km

Vilnius International Airport – 100 km

Bus station – 4 km

Railway station – 4 km

Tourism Information Centre (in the Town Hall) – 350 m

Žalgiris Arena and Akropolis shopping centre – 2,8 km

ADDITIONAL INFORMATION

*Voltage*	Note that voltage in the rooms and the bathroom is 220 V (50Hz). If your electrical appliances needs 110 V, ask for an adapter in the reception.
*Water*	Tap water is clean and safe to drink.
*Room temperature adjustment*	Room temperature can be adjusted ±2.5°C using the temperature control panel located on the wall. If you want to turn the heating/cooling off, please call the reception at the number 1100.
*Internet*	Free internet is available all around the hotel.
112/118	*Emergency phone number 112* *Information centre number 118* (additional charge is applied).
*Key card*	Do not forget to take out the key card from the holder when leaving the room. Power supply will be automatically blocked after 60 seconds.
*“Do not disturb” card*	If you prefer not to have your room serviced, please hang the DND card on the doorknob outside. You will find the card on the doorknob inside.
*“Please service the room” card*	If you want to have your room serviced, please hang the PSR card on the doorknob outside. You will find the card on the doorknob inside. Your room will be serviced by a priority order.
*Reservation*	If you want to extend/shorten your stay in our hotel, please address the receptionist.
*Guests*	Only guests checked in the hotel may spend a night in your room.

NATIONAL HOLIDAYS IN LITHUANIA

1 January – New Year’s Day

16 February – Day of Re-establishment of the State of Lithuania (Independence Day)

11 March – Day of Restoration of Independence of Lithuania

The first Sunday after the first full moon on or after March 21 – Easter

1 May – International Labour Day

The first Sunday in May – Mother’s Day

The first Sunday in June – Father’s Day

24 June – St. John’s Day (Midsummer)

6 July – Day of Statehood (Crowning of Lithuanian King Mindaugas)

15 August – Assumption Day

1 & 2 November – All Saints’ Day

24 December – Christmas Eve

25 and 26 December – Christmas

HOTEL SERVICES

RECEPTION	The reception is open 24/7. For any questions, please call:	*1100*
TAR TAR BAR/RESTAURANT	The Bar is located on the 1^st floor. For orders, please call:	*1700*
SKY BAR/TERRACE	The bar is located on the 4^th floor, open only in summer. For orders, please call:	*1800*
ROOM SERVICE	Service is available during the restaurant workhours. Room service charge of 5 Euros is applied. Please place your order: I-VI until 21:00, VII until 19:00. For orders, please call:	*1700/1800*
BREAKFAST	Breakfast is served at the breakfast hall in the cellar. For early / takeaway breakfast or room service, please make arrangements with the receptionist (orders are taken until 21:00), please call: Breakfast room service charge of 5 Euros is applied.	*1100*
CONFERENCE CENTRE	The Hotel has two conference rooms: The Column Room (up to 100 people) and The Flambé Room (up to 30 people). Audio-video equipment and Wi-Fi is available. For more details, please call:	*1100*
CHECK-IN/CHECK-OUT	Check-in time is from 15:00. Check-out time is until 12:00. For late check-out please call:	*1100*
HOUSEKEEPING	Housekeeping services are available every day from 8:00 till 16:00. Bedding is changed every 3 days. For urgent room services, additional bedding changing or other special needs, please call:	*1100*
WAKE-UP SERVICE	To order the wake-up service, please call:	*1100*
MINIBAR	All hotel rooms have minibars. The price list is on the mini fridge door. Please mark your used iteams and give the list to the receptionist before checking out.
SAFE	All hotel rooms have safes in the wardrobes. The initial code of the safe is the same as your room number. For further instructions, please refer to the “Guide To Operating A Safe”. If you have any questions, please call:	*1100*
LUGGAGE	Luggage storage room is located on the 1^st floor. No additional charges.
IRONING/ LAUNDRY/ DRY CLEANING	An iron with an ironing board is available at reception. If you want your clothes to be ironed, washed or dry cleaned, please call:	*1100*
HYGIENE ITEMS	Hygiene items, such as a shaving set, toothpaste, toothbrush, sewing kit, etc. are available at reception for an additional fee.
COPYING/ PRINTING	Copying/printing services are provided at reception.
POSTAL SERVICES	We will take care of your parcel for a fee. For more details, please call reception:	*1100*
SOUVENIRS	Shop for Lithuanian souvenirs from our collection in the lobby.
PARKING	You can leave your car on T. Daugirdo Street near the hotel. This is a public parking zone (Old Town-Senamiestis). The service is available 24/7 at a rate of €2.00 per hour. The hotel can offer parking services in a nearby parking lot for a fee of €15 per day. You will receive all the necessary parking information at the hotel reception.
TAXI	We can order a taxi for you. You may pay for the service at the hotel or directly to the driver. For taxi services, please call:	*1100*
TRANSFER	We can arrange your transfer to/from Vilnius Airport or Kaunas Airport. To book a transfer service, please call:	*1100*

SAFETY PROCEDURES

Please take some time and get acquainted with important safety information below.

Fire safety rules

Do not leave any plugged-in electric heating appliances, kettles, irons, turn off TV and lights upon leaving the room. We must remind you that it is dangerous to cover lamp shades with combustible materials. Do not smoke in the room. Do not bring or keep any combustible substances in the room. Take a look at the evacuation plan on your room wall. Memorize the exits and locations of staircases.

In the event of fire

In the event of fire in your room call the emergency number 112 immediately and inform the receptionist by dialling 1100. If you fail to supress the fire on your own, leave the room, close the door but do not lock it. Leave the dangerous zone and follow the instructions given by hotel staff or firefighters.

In the event of fire outside your room call the emergency number 112 immediately and inform the receptionist by dialling 1100. Leave the room after closing all windows and doors. Touch your room door prior to opening. If it is not hot, open the door, leave the room, close the door behind you and go to the nearest exist. DO NOT USE the lift for evacuation, use the stairs, which can be reached from every floor.

If corridors and staircases are filled with smoke and you cannot reach the exit, stay in your room and open the windows widely. To prevent smoke poisoning, cover the gaps and HVC system openings with wet towels or bed linen. Inform the receptionist about your location. Upon the arrival of firefighters go to the window and call for help.

If your room door is hot, do not open it as your room is the safest place to be. Your room door can resist fire for 30 minutes. Inform the receptionist about the fire and wait for help.

Room safety

Hotel room doors are equipped with electronic locks that lock automatically after the door is closed. Each lock retains information about the last 200 entries. Please lock the door from the inside for additional safety. The key card will be operable until 12 o’clock on your departure day.

Receiving guests

Do not open the door to strangers. The door has a peephole for your safety. If the person attempting to get into your room looks suspicious, dial 1100 for reception.

Keys

Daugirdas Old City Hotel key cards do not carry a room number. In the event of losing your key, please inform the receptionist immediately. You will have to present your ID document to get a new key card. After the new key card is programmed, the previously issued key card will become inoperable. Do not forget to leave your key card upon check-out. Do not give your key card to other people.

Safety tips to travellers

We advise you to leave all valuable items, documents and tickets in the room’s safe. Do not leave any personal items in the car. Do not attract strangers’ attention by demonstrating big amounts of cash in public places. While walking in town, keep your camera hanging around your neck. When returning to the car, use only those taxis that have a “taxi” sign on the roof of the car, and mark the license plates with the letter “T.”

RULES AND REGULATION OF DAUGIRDAS OLD CITY HOTEL

JSC „Viešbučių paslaugos“, hotel „Daugirdas Old City“ (hereinafter – Hotel) (reg. address T. Daugirdo str. 4, Kaunas, company code 304030271, VAT code LT100009357518, registry administrator state enterprise Centre of Registers).

A hotel guest is anyone in the territory of the Hotel.

These rules and regulations set out Hotel service delivery rules, primary guest service requirements, guest duties and rights for the use of services, and other requirements.
These rules are binding on all guests. Each guest must comply with the requirements set out in these conditions.
By checking into the Hotel, guest agrees to comply with these rules and regulations as well as agrees to introduce the accompanying guests with these requirements.
The guest is liable for any consequences that may happen due to not familiarising oneself with these rules and regulations.
People who disagree with these rules and regulations will not be accommodated or served at this Hotel.

RECEPTION AND ACCOMMODATION PROCEDURE:

Every guest must submit a valid personal identification document.
When a guest arrives, he is given a guest registration card, which must be filled in with the data of a valid personal identification document (passport, ID card).
Arrival time starts from 15:00 and departure is until 12:00.
Room reservation is kept until 18:00 on arrival day. Guest must inform the Hotel if the estimated arrival time is after 18:00. Otherwise, the Hotel has the right to cancel the reservation.
The guest must pay the invoice on the day of arrival (exceptions apply), if not paid before the arrival of the guest on the pre-payment invoice.
Hotel guest(s) can pay via bank transfer prior to their stay, in cash (Euro currency) or credit cards.
Only registered and authorised guests can stay in the Hotel. Unauthorised people can visit the Hotel guest(s) from 8:00 to 23:00 only. If an unauthorised person stays in a guest’s room after 23:00, an additional fee is applied. For more information about the fee, the guest can contact or ask the Hotel’s reception.
The cost of accommodation is paid according to the set prices in the pricelist of a particular period (EUR), i.e., according to a valid cooperation agreement or a valid daily price.
Guests staying less than 24 hours pay a full-time price regardless of billing hours.
At the request of the guest and subject to Hotel’s availability, a late check-out may be applicable for an additional fee.
Cancellation, shortening of the reservation and no-show of the guest are subject to the cancellation fee.
Guests with pets are accommodated at an additional cost. Pet owners are fully responsible for their pets and any hotel inventory damage caused by their pets must be fully compensated.
We reserve the right not to allow unwanted people in accordance with our rules.
If the inventory is missing or damaged, the perpetrators will pay damages in the ratio 1:2. If guests cannot be accommodated due to the damage caused, the full price is paid for the damage elimination period.

IN DAUGIRDAS OLD CITY HOTEL IT IS PROHIBITED TO:

Move furniture (without the approval of the administration).
Keep ignitable materials in rooms.
Damage Hotel’s inventory.
Accommodate or invite unauthorized people to the Hotel’s territory or room without the Hotel receptionist’s notice.
Keep electrical devices switched on.
Use your electrical devices, except when the administration is warned about the use of such devices. (It is not forbidden to use a variety of chargers: for computers, phones, electric razors, hair dryers).
Keep animals, birds in the rooms without Hotel administration’s notice. Fine – 100 Eur.
Bother other Hotel guests during their stay, especially during the night (from 22:00 to 7:00), by making noise and preventing other guests from sleeping.
Smoke in the rooms. Fine – 150 Eur. For your safety, fire alarms are installed in all rooms.
Leave children for up to 12 years old unattended in the rooms.
Bring into the Hotel’s territory life-threatening weapons, tools or other means.

DAUGIRDAS OLD CITY GUESTS MUST:

Follow the Hotel’s rules and regulations.
Pay for all services provided.
When leaving, return the room key (electronic card) to the receptionist and make sure that all services have been paid.
In case of having noticed any Hotel inventory or service quality failures, inform Hotel’s reception immediately.
In case of any damage caused to the Hotel’s inventory, the guest is responsible for paying the damage fine.
When staying in a room (which does not match the type of room guests have booked), inform Hotel’s receptionist immediately.
Strictly follow fire safety rules.
When leaving the room, make sure all electrical devices are switched off properly: lights, TV, etc.
Remember to check if all hot and cold-water taps are turned off properly.
When leaving to check if the room is securely locked, so that unauthorised people are unable to enter it as well to check whether all windows and balcony doors (if applicable) are closed.
The key to the room door (electronic card) can only be issued to the guest after submitting a personal identity document. In case of a lost or damaged room key (electronic card) – a fine of 10 Eur may be applied.
The administration committee of two competent staff members has the right to unanimously decide to check out the guest(s) without prior notice if that guest is disrupting the safety and well-being of the guests, staff and inventory of the Hotel.
The administration committee of two competent staff members has the right to unanimously decide to accommodate or transfer the Hotel guest(s) to another room or another accommodation establishment (under the same or better conditions).
Store valuable items in safes which are in the rooms. The Hotel is not responsible for any guest items left in the safes.
In case of emergency, guests must first contact the reception via phone: +370 686 12311 or via wire phone in rooms 1100.

HOUSEKEEPING AND GUEST SERVICE:

The premises, equipment, furniture and bedding must be clean and tidy.
The staff, without disturbing the rest of Hotel guests, can make small repairs of premises and inventory.
Room service hours are from 08:00 to 16:00. While tidying a room, the Hotel maid will change the towel only if it is left on the floor. Bedding without a guest request is changed at least once every 3 days.
The administration has the right to enter guest rooms in order to ensure security.
The administration provides these services free of charge:
- Call a doctor and provide first aid.
- Deliver correspondence (as soon as they receive it).
- The administration, having found the items left, returns to the owners immediately. If the owner is not found, the forgotten items are disposed of after 1 month in the established order.
The administration is not liable for unsecured and lost valuables and/or damage caused to them in the room or balcony.
The rules for the storage of guests’ belongings are regulated by Article 6.865 of the Civil Code of the Republic of Lithuania.
The guests themselves are responsible for their safety while using the services provided and must comply with the security rules. In case of any criminal behaviour (in breach of the laws of the Republic of Lithuania), the administration always informs the instances most competent for this matter.
All disputes arising between the Hotel and the guest shall be solved by mutual negotiations. Unresolved disputes between the parties may only be submitted to the courts of the Hotel place, according with the laws of the Republic of Lithuania. A consumer could sue for consumer contracts in the courts for the place of the consumer residence.
Consumer can submit an application/complaint regarding the service purchased on our website to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 (5) 262 6751, fax.: +370 (5) 279 1466, on website: vvtat.lt, its territorial divisions in the counties – http://www.vvtat.lt/index.php?470187665) or fill out an application form on the EGS platform http://ec.europa.eu/odr/.
To ensure the security of you and your property, video surveillance cameras are installed in the common area and outside the building.

Daugirdas Hotel City Hotel follows the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the procedure for the collection, processing and storage of personal data in the process of collection, processing and storage of the data and information provided by the guest(s).